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Help Centre

Blackberry Users

Why don't I get any sound when I receive an alert?
Chances are your message alert settings need a little tweaking. In the top left hand corner of the screen select the little speaker icon and then scroll down to 'Edit Profiles'. Select that, and then select normal. In the Ring Tones/Alerts - Normal page select other and then select MindMyMotor. Once there you can change the mindmymotor alert tone, increase the volume and even allow the alerts to come through during a call.

I've downloaded your app but when I try and use it I get the error message permission denied?
Are you using a business phone...if so please ask your system administrator to allow.

When I try and send a test to myself or when someone sends me an alert, a popup appears saying Applcation Permissions...what should I do?
In order to receive instant alerts you have to pick a tick in the box which says 'Do not ask again' and select Allow. Don't worry, this will only allow instant alerts from Mind My Motor and not from other apps.

The application mindmymotor is attempting to reset the security timer.
This is a security featured applied by Research In Motion (the makers of Blackberry devices). You will need to allow this option in order for our alerts to work. This will not change any other settings on your phone.

The first time I open Mind My Motor, I am asked to register...what do I need to do here?
Enter your name and your car registration. Other users can only Mind Your Motor if they know your correct...Motor! You will only need to do this once so please make sure you enter your details correctly first time.

I can't register my car?
If you are having difficulty registering your car then its generally one of two things. Please check your internet connection by making sure you can get online using Safari. Next, make sure that you are not leaving any spaces in your car registration. If your registration is M1 MMOTOR, register it as M1MMOTOR.

If you do encounter any other problems using mindmymotor with your Blackberry, email support@mindmymotor.com

Android Users

My alerts are only coming through when I'm inside the app?
On Android Devices, our apps rely on both a vibration and alert sound so 99% of the time the reason why your alerts are coming through is that your phone is on silent.

I can't register my car?
If you are having difficulty registering your car then its generally one of two things. Please check your internet connection by making sure you can get online using Safari. Next, make sure that you are not leaving any spaces in your car registration. If your registration is M1 MMOTOR, register it as M1MMOTOR.

If you do encounter any other problems using mindmymotor with your Android device, email support@mindmymotor.com

Nokia Users

If I change my car, do I have to pay for the app again?
Nope, once you download Mind My Motor, you dont have to pay everytime you get a new vehicle. Simply click on the register button, press the menu button and select the option for change. Register with a new reg, and alerts will come through to there.

I can't register my car?
If you are having difficulty registering your car then its generally one of two things. Please check your internet connection by making sure you can get online using Safari. Next, make sure that you are not leaving any spaces in your car registration. If your registration is M1 MMOTOR, register it as M1MMOTOR.

If you do encounter any other problems using mindmymotor with your Nokia device, email support@mindmymotor.com

Windows Phone Users

I can't register my car?
If you are having difficulty registering your car then its generally one of two things. Please check your internet connection by making sure you can get online using Safari. Next, make sure that you are not leaving any spaces in your car registration. If your registration is M1 MMOTOR, register it as M1MMOTOR.

If you do encounter any other problems using mindmymotor with your Windows Phone, email support@mindmymotor.com

iPhone Users

If I change my car, do I have to pay for the app again?
Nope, once you download Mind My Motor, you dont have to pay everytime you get a new vehicle. Simply download our app again from the appstore, register with a new reg, and alerts will come through to there.

I can't register my car?
If you are having difficulty registering your car then its generally one of two things. Please check your internet connection by making sure you can get online using Safari. Next, make sure that you are not leaving any spaces in your car registration. If your registration is M1 MMOTOR, register it as M1MMOTOR.

I've downloaded your app, registered my Username / Vehicle registration, clicked test and got an alert through saying 'I'm Minding Your Motor', excellent ...but why no sound?
Unfortunately our alerts come through far too quickly ;o). But fear not, Mind My Motor is for sharing. Get one of your freinds to download our app too and send alerts to each other while you are both outside of the app. You'll soon find its the most beautiful and money saving sound on the planet.

If you do encounter any other problems using mindmymotor with your iPhone, email support@mindmymotor.com